Abraham Maslow studied it years and years ago with his Hierarchy of Needs Model. Everyone has basic human needs, but for one reason or another, it’s easy to overlook these basic human needs with members of your team. Many times as leaders we are focused on what […]
Read more →As business owners, managers, and leaders we prefer that our customers are loyal to our products and services versus those of our competitors. Believe it or not, your customers expect the same kind of loyalty - and that all starts with keeping your promises. Make sure you always […]
Read more →I’ve spent a lot of time through the years reading and listening to top business experts and motivational gurus. One of those individuals who have had a profound impact on my work is Tony Robbins. One of the things I learned from Tony is this: wherever your […]
Read more →
Have you ever dealt with an upset customer? If you’ve been in business long enough, or you service a large number of clients, my guess is you have. I know I’ve had my fair share! The retail industry can be notorious for upset customers, and I spent […]
Read more →While attending a seminar for professional speakers hosted by ABC’s Secret Millionaire, James Malinchak, I heard him say, “Little Hinges Swing Big Doors.” In other words, the simple things matter. And one of the simplest things we can do as business owners is simply say “Thank You” […]
Read more →