In 1995, internationally known psychologist, Daniel Goleman, popularized the concept of Emotional Intelligence in his groundbreaking book of the same name that essentially redefined what it means to be smart, and why Emotional Intelligence can actually matter more than IQ.
Emotional Intelligence, also known as EQ, or your Emotional Quotient, “is a measure of your ability to apply the power of acumen and emotions to facilitate higher levels of collaboration and productivity,” (TTI Success Insights 2013).
Emotional Intelligence can actually matter more than IQ!
With EQ training, you and your team members have the opportunity to develop the skills and knowledge you need to make better decisions; better serve your customers, manage expectations in the workplace, and achieve higher levels of productivity.
During EQ training, we measure and examine five measures of Emotional Intelligence…
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Studies have shown that salespeople and customer service agents who have undergone EQ training develop more accounts, have higher sales, deliver strong customer service and realize better customer retention than those who have not,” (Consortium for Research on Emotional Intelligence in Organizaitons).